About us

Difference proven expertise taking the leap and delivering results

Proven expertise working with people and technology to deliver results

At the core of our services is our unrivalled expertise in business process mapping. We seek first to understand your organisation's goals before delivering the right solution for your business.

We combine over 60 years' experience in contact handling technology, IT and consulting coupled with a fundamental understanding of the importance of open communication across successful organisations.

Areas of expertise include:

  • Telecoms processes and technology
  • Business communications
  • Inbound and outbound contact handling solutions
  • Business continuity/disaster recovery
  • Outsourcing
  • Technology interfacing/migration

The Difference team has delivered projects in telecoms and IT with organisations such as ICL-Fujitsu, Electrolux, ABB, Energis, Madge Networks, 02, US Department of Defence, IBM, Dell, EDS, Pricewaterhouse Coopers and Accenture, and have consulted at senior level with some 80 technology companies, including Vodafone, Cisco, Google and Reuters.

The executive team at Difference has worked extensively at an international level in English and in any one or more of the five languages that they happen to speak between them!