About Us

Better connected with Difference

Proven expertise working with people and technology to deliver results

At the core of our services is our unrivalled expertise in business process mapping. We seek first to understand your organisation's goals before delivering the right solution for your business.

We combine over 60 years' experience in contact handling technology, IT and consulting coupled with a fundamental understanding of the importance of open communication across successful organisations.

 Profiled Team Member: Serge Cren




Serge is an accomplished entrepreneur. Of German French background and educated in one of France’s top business schools, ESSCA, Serge is a well-respected member of the UK business community. Serge has had a distinguished career working at board level with organisations such as ICL-Fujitsu in resourcing, Electrolux and ABB and co- founding one of Europe’s most innovative change consultancies.  

Serge is a member of the IOD, board member of Bristol Chamber of Commerce, Governor of L'Ecole Française de Bristol and a busy father of 4 young boys. He has extensive experience of operating internationally and his broad business network is a great asset to his clients.